✦ Help centre
Policies
Everything you need to know about returns, shipping, privacy, and shopping with The Lace Club.
Returns and exchanges
Returns and exchanges are accepted within 7 days of delivery.
Items must be unworn, unused, and in their original condition, with all original tags and packaging intact.
Sale items, personalised items, and custom orders are non-refundable and cannot be exchanged.
Customers are responsible for return and exchange shipping costs. Once your return is received and approved, your refund will be issued to the original payment method.
Shipping
Orders are carefully prepared and shipped to the address provided at checkout.
Shipping times may vary depending on the destination. Any customs duties, taxes, or additional fees charged by the destination country are the responsibility of the customer.
Privacy Policy
We respect your privacy. Any personal information provided when placing an order is used only to process your purchase, provide customer service, and improve your experience with The Lace Club.
We do not sell or share your personal information with third parties except where necessary to process your order or provide our services.
Terms & Conditions
By using our website or placing an order, you agree to our terms and conditions.
All products, prices, descriptions, and availability are subject to change without notice. The Lace Club reserves the right to refuse or cancel an order where necessary.
Photography & Styling
Any music, venues, accessories, footwear, bags, jewellery, props, or other styling elements featured across all of The Lace Club’s platforms are used for creative and styling purposes only and are not owned or sold by The Lace Club.
